Install GoodData for Freshdesk


Before you start

Pricing plans

GoodData for Freshdesk is available in the Freshworks marketplace for the following pricing plans:

  • Estate
  • Forest
  • Pro
  • Enterprise

If you are not on the above-mentioned plans, the following message appears if you attempt to install GoodData for Freshdesk.


If you are unsure if GoodData for Freshdesk suits your needs, you can use the app for 21 days for free.

User roles

To install GoodData for Freshdesk, you must have a Freshdesk Account Admin role.

Using the GoodData app is available for the following roles:

  • Account administrator
  • Administrator
  • Supervisor

Custom roles are not supported.

If your role is not allowed to use Freshdesk reporting, you will see the following message:

Third-party cookies

To install and use GoodData for Freshdesk, ensure that you enabled 3rd party cookies in your browser.

Installing GoodData for Freshdesk app

To install the GoodData app, follow these steps:

  1. Find the GoodData app in the Freshworks marketplace.
  2. Click the GoodData app icon to start the installation process.
  3. Check the connection details and update them if necessary.
    • Freshdesk API Key
    • Freshdesk domain address

  4. Review the Terms and Conditions, confirm you understand the documents, then click Agree & Continue.
    Note: If your account is HIPAA-compliant, also accept a BAA contract.
  5. When the installation is complete, the following message appears
  6. Review the Custom Apps section to verify the GoodData app is available in your account.

After the installation

After you installed GoodData for Freshdesk, we must prepare the application to work with your data. This may take some time.

Therefore, after the installation completes, you may see the following messages.

What you see depends on the stage of the process.

  • The GoodData app is being prepared.
  • We are preparing your data for use within the GoodData app. Meanwhile, you can explore available resources to get familiar with the app. We encourage you to play with the demo dashboard to get familiar with the app's user interface and features.
  • Your data is in the GoodData app, and you are ready to go.
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