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Where is my project- and user-specific storage located after I migrate to a new white-labeled environment?

Project- and user-specific storage remains at https://secure.gooddata.com/.

When I try to log in through the white-labeled URL, I get an error message 'Incorrect username or password.' Why is this?

Your user account is probably not part of the white-labeled domain. Contact GoodData Customer Support.

Why does the API for creating a project return the following error when I use it in a white-labeled domain?

{ "error" : { "parameters" : [], "requestId" : "n2x3sXZcm6QNj0Hy:xhjses5tbrnxwid8", "component" 
: "Projects", "errorClass" : "GDC::Exception::NotFound", "message" : "Invalid authorizationToken 
specified. For troubleshooting, please refer to the on-line documentation 
at http://developer.gooddata.com/authorization-token-troubleshooting" } }

You used the wrong project authorization token. Use the project authorization token for the white-labeled domain.

When authenticating, my Java application returns a SSL certificate exception. How can I fix it?

The SSL certificate exception:

javax.net.ssl.SSLException: hostname in certificate didn't match: !=

The problem is rooted in the Server Name Identification (SNI) technology used to map multiple SSL certificates to one public IP. To fix this issue, add the following HTTP header to all requests. This header ensures that the domain and related hostname are not checked before a response is generated.

X-GDC-CHECK-DOMAIN=false

When I log in to my white-labeled domain, I get an error that says that my certificate has expired, that I am connecting to an unsecured site, or that my connection is not private. How can I fix it?

The SSL certificate associated with the white-labeled domain has expired. SSL certificates expire every few years. Set up a new certificate.

Steps:

  1. Acquire an SSL certificate. For more information, see Set up a CNAME and Acquire an SSL Certificate. GoodData cannot acquire the certificate for you.
  2. Open a request with GoodData Customer Support to deploy the new certificate.
    Support deploys the new certificate within ten days.

My users do not get white-labeled emails sent from the platform. Why is that?

Your users may use the DomainKeys Identified Mail (DKIM) email authentication method. Set up DKIM on your site. For more information, see Configure DKIM for Outgoing Email.

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