Report a Performance Issue

If you are experiencing a performance issue and want to contact GoodData Support, be sure to include the following information in your request:

• The type of the performance issue that are you experiencing: 
  • Reports are computed slowly
  • ETL processes are slow
• The workspace ID  (If you do not know your workspace ID, see Find the Workspace ID.) 
• The links to the affected dashboards, reports, or ETL schedules
• The date and time when the issue occurred, and your timezone
• How often the issue occurs

Having this information in hand from the very beginning will help us resolve the issue faster. Thank you for your cooperation!